Contact Us
Questions about an order, a product or delivery? We are here to help.
Visit
Nasr City, Cairo
Online store, delivery across Egypt
Send Us a Message
Fill in the form and our team will get back to you within one working day.
Good to know: Souq Nova is a demo store built by AnubTech. Messages, calls and WhatsApp chats here reach the AnubTech team, so feel free to ask about building your own online store.
Frequently Asked Questions
Quick answers about delivery, payment and returns.
How long does delivery take?
Cairo and Giza in 1 to 2 working days, the rest of Egypt in 2 to 5. Delivery is free on orders over 2,000 EGP.
How can I pay?
Cash on delivery: you pay the courier when your order arrives.
Can I return an item?
Yes. Send it back within 14 days in its original condition and we will refund you. Just contact us and we will arrange the pickup.
How do I track my order?
Log in to My Account to see your order status. We also email you when it ships.
Do you have a discount for new customers?
Yes. Use code WELCOME10 for 10% off your first order over 500 EGP.